Guarantees

On-time Delivery

We guarantee on-time delivery of our products. We endeavour to deliver within the stated dispatch period given at checkout, this will vary depending on the type of order so please contact us if you have any concerns about the date given.

We have an impressive range of products. This includes our stock, items to be ordered from our suppliers, and items tailored specially for you, e.g. dresses and kilts.

On each product page there will be a note stating how long it takes to dispatch that product. When you place your orders you will see "estimated delivery time" based on availability of the products. Please note that, if you are ordering, made to order kilts, with products available in our stock, be informed that, all goods are dispatched together and this may cause delay of your order. You can always split your order, and get our products in stock straight away, while you wait for your made to order item.

If you need your order by a certain date (like a wedding), please look out for boostable products (which can have the dispatch expedited), in stock products which are 3 days or less for dispatch, or contact us for further information.

Do note that, dispatch process is composed of three stages:

  1. Payment
  2. Collecting goods and dispatch
  3. Delivery.

If there is a problem with your credit card, there may be delays in delivery.

Once you have made your order and want to change your order at a later date, this can affect the dispatch date.

Delivery time depends on the chosen shipping method. Free shipping deliveries are carried by the Royal Mail, where, delivery can take up to 5 days in the UK and up to few weeks in US. Courier services guarantees a next-day delivery in the UK and 5 days delivery in other countries. You can track your parcel on the courier services' websites. Be aware that in cases of overseas shipment, your country's Customs can hold your order sometimes.

To sum it up,

delivery time =
payment issues + collecting goods (that's our part) + delivery (customs involved).

Inspite of some of these unforeseeable circumstances, not under our control, we will always do our best, to help resolve these problems.

You will receive an e-mail notification when your order is shipped, including, the name of the shipping company and tracking number of your parcel. You are responsible for package collection. If the goods are returned, and you request us to resend it, there will be a charge made to your credit card. A shipping charge is also deducted from any refunds and unclaimed shipments.