RETURNS AND EXCHANGES POLICY

Terms and Conditions

RETURNS

1. You can return most new, undamaged items sold and supplied by www.heritageofscotland.com and all our other online shops within 30 days of delivery for a full refund.
2. If you are returning an item, you need to give us full name, address, order number, reason for return and state that this is a return package.
3. Returned and exchanged items need to be send to:
   
   Returns Department
   Heritage of Scotland
   234-242 High Street
   Kirkcaldy
   Scotland
   KY1 1JT
4. In most cases, we make a refund in the same form of payment originally used for the purchase. If you paid directly from your bank account, it may take up to 10 additional business days for the credit to be posted to your bank account. If you paid by cheque, it will take longer for you to receive the refund, if you paid by credit card, the refund will be paid directly back to your card.
5. Refunds of shipping:
   1. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
   2. You are obliged to pay the return shipping costs (£8.50 UK, £20 other countries) if the return is not a result of our fault.
6. We accept partial returns for items which are a part of packages.
7. Items purchased in our website stores can be returned to our physical stores with a proof of purchase.
8. Items marked as made to order are not returnable (selected kilts, dresses, skirts, sporrans).

EXCHANGES

1. If you are exchanging an item, you need to give us full name, address, order number and state that this is a return package.
2. Returned and exchanged items need to be send to:
   
   Returns Department
   Heritage of Scotland
   234-242 High Street
   Kirkcaldy
   Scotland
   KY1 1JT
3. Company covers the costs of replacement if the exchange is a result of our fault.
4. You are obliged to pay the return shipping costs (£8.50 UK, £20 other countries) if the return is not a result of our fault
5. Please note that it takes us 7 business days to process returns once they arrive at our Returns Department.
6. If you would like to exchange an item for a different one, please return the original item and contact us through our Support Centre - you will be refunded your original purchase price once we receive the item. Then place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
7. If you wish to exchange an item, you are obliged to provide us all details considering new purchase (enclosing item code, size, colour, etc.)