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Our guarantees

Our company's main aims are to provide the best products, customer service and to guarantee that we make the customer happy. We will do our utmost best to make sure that you are delighted with our products and service. We are continually developing our website, to make shopping easy and comfortable for you. Enjoy your shopping!

Customer Help and Assistance Customer Help and Assistance

Heritage of Scotland customer service is there to take your query at any time.

There are a number of ways to get in touch with us.

We recommend that you send us a message through our Support Centre. This help's us pass all necessary details to relevant departments in our company and then record them in our system. In most cases we respond within the first 24 hours of contact, during weekdays.

For short and non-complex questions, you can contact us using chat, where, during certain reasonable hours our staff will be available.

If you are not comfortable with the internet, you can always give us a call.

Remember, the more precise you are, the faster we will resolve your query.

So if you have any questions about our products, orders, any general questions, or you just want to share something with us, we will be happy to speak to you.

To get more information check our "Contact us" page.

Scottish quality Scottish Quality

We are suppliers of traditional Scottish items. Each of our high quality products is sent directly from our headquarters in Kirkcaldy. Our customers satisfaction is our priority that`s why we pay high attention to every single detail, from production to delivery.

Our made to measure Scottish kilts are prepared by kilt makers here in Scotland with best quality tartan material. All made to measure kilts are custom made for clients and we have fabrics from the six top U.K. Mills in a range of light to regimental weight tartans. We deliver only best quality cloth which is selected with the highest care.

Sewing our kilts takes time because we want to be sure we reach the best standards. The average made to measure kilt has around 6000 stitches and 8, or more, meters of material.

We can deliver kilts in more than 4500 tartans. Attention is paid to every detail, from the specific measurements to the smallest features of buckle placement and pleating.

Easy Returns and Exchanges Easy Returns and Exchanges

We would like all our customers to be satisfied with both our products and service. If you are unhappy with the product, you can return it and we will ensure that we send you the right product. Please be aware that some products are made to the customer's specfications and cannot be refunded or exchanged. To help you with these products, we have provided a measuring guide to ensure that you take accurate measurements.

We as human beings, are not perfect, so if your order is erroneous, please contact us. If the mistake is made by us, we will cover all costs of the exchange and should the mistake be made by you, you will be liable to cover the postage charges for the exchange.

More detailed returns policy can be found here: Returns and Exchanges Policy

Full Dispatch Control Full Dispatch Control

Using our website, you will be able to track your order. By creating your own profile on our website, you will be able to check your order status. You will also receive a notificaton e-mail from our company, when your items are collected and shipped.

You can contact us anytime using our Support Centre or by phone to check you order status. Should anything go wrong from our end, we will call you immediately, to inform you and arrive at the best possible course of action to resolve the problem.

We aim to satisfy our customers and ensure that all relevant information is taken at the time of completing your orders.

Following information will be available online:

  • List of orders, size, numbers of items, price
  • Date and time of each order
  • Status of each order (ordered, proceed, shipped, paid).

Privacy and Security Privacy and Security Policy

Heritage of Scotland is working strongly on data protection. While placing an order you will be asked for your credit card details. We accept American Express, MasterCard, Maestro, Visa, Visa Electron and Switch credit cards.

We have prepared specially secured page for that purpose - you will notice a lock symbol in the status bar of your internet browser and "https" in the front of page address - it indicates that it is a secure channel. This is called "secure HTTP connection". It means that all the data transmited is encrypted and cannot be intercepted by anyone.

According to our privacy and security policy we protect all information received from you when purchasing products on our website. We do not hold your card details, therefore all your card details will be deleted after being used.

In addition, limited number of our staff have access to these information. So you can be sure that your credit card details is well protected in a secure environment.

In case there is a problem with payment, you will receive an e-mail with a failed payment notification.

We store the content of the contract and will send you the details of your order, as well as our general terms, via e-mail. You can find the terms here at all times. The details of your recent orders can be found by logging into your customer account and viewing the “My orders” page.

Your personal data will be used to to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. For any of the above purposes, please contact us: GB E-commerce, 234-242 High Street, Kirkcaldy, KY1 1JT, Scotland, United Kingdom.

You are entitled to see, correct, block and delete the personal information we hold about you and may obtain, change, correct, block and delete these details by writing to us at: : GB E-commerce, 234-242 High Street, Kirkcaldy, KY1 1JT, Scotland, United Kingdom. We are entitled by law to charge an administrative fee to meet our costs in providing you with such details and we may require proof of your identity before we supply the information to you.

Heritage of Scotland uses data about customers to perform the service requested. For example, if you fill out a “Newsletter” web form, Heritage of Scotland will use the information provided to send you our newsletters. Heritage of Scotland may also use data about customers for marketing purposes.

Cookies policy

We may monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to the our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server such information enables us to assess our users, to build a profile. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read or section entitled cookies.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons, for example to recognise you when ever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same.

We may disclose your personal data:

  • to other companies within our group;
  • if we sell our business to a third party;
  • to our agents and service providers (eg providers of web hosting or maintenance services);
  • credit reference agents;
  • in any other case where we are required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the website or the rights, property or personal safety of any person.

We may also disclose aggregate statistics about visitors to our website in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Google Analytics Advertising Features

We use the online advertising program Google AdWords and the Google Remarketing technology, both operated by the company Google Inc. ("Google").

For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on a advertisement delivered by Google (“Ads”). Conversion tracking cookies expire after 30 days and are not used for personal identification. Google uses a different cookie for each Google AdWords customer and there is no consolidation of the cookie data with other data. If you click on one of our Ads and proceed to a page equipped with a conversion tag and the cookie has not yet expired, the conversion is documented. With the help of the conversion tracking cookie we see the total number of conversions and are able to review the performance of our Ads.

When you click on one of our Ads, a Google Remarketing cookie is placed. This cookie helps to serve our Ads to you at a later time when you browse pages of the Google content network. Remarketing cookies are not used for personal identification.

You are able to control the collection of personal data relating to your use of, and have therefore made sure that you can opt out of any personal data collection using cookies or other technologies. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.

On-time Delivery On-time Delivery

We guarantee on-time delivery of our products. We endeavour to deliver within the stated dispatch period given at checkout, this will vary depending on the type of order so please contact us if you have any concerns about the date given.

We have an impressive range of products. This includes our stock, items to be ordered from our suppliers, and items tailored specially for you, e.g. dresses and kilts.

On each product page there will be a note stating how long it takes to dispatch that product. When you place your orders you will see "estimated delivery time" based on availability of the products. Please note that, if you are ordering, made to order kilts, with products available in our stock, be informed that, all goods are dispatched together and this may cause delay of your order. You can always split your order, and get our products in stock straight away, while you wait for your made to order item.

If you need your order by a certain date (like a wedding), please look out for boostable products (which can have the dispatch expedited), in stock products which are 3 days or less for dispatch, or contact us for further information.

Do note that, dispatch process is composed of three stages:

  1. Payment
  2. Collecting goods and dispatch
  3. Delivery.

If there is a problem with your credit card, there may be delays in delivery.

Once you have made your order and want to change your order at a later date, this can affect the dispatch date.

Delivery time depends on the chosen shipping method. Free shipping deliveries are carried by the Royal Mail, where, delivery can take up to 5 days in the UK and up to few weeks in US. Courier services guarantees a next-day delivery in the UK and 5 days delivery in other countries. You can track your parcel on the courier services' websites. Be aware that in cases of overseas shipment, your country's Customs can hold your order sometimes.

To sum it up,

delivery time =
payment issues + collecting goods (that's our part) + delivery (customs involved).

Inspite of some of these unforeseeable circumstances, not under our control, we will always do our best, to help resolve these problems.

You will receive an e-mail notification when your order is shipped, including, the name of the shipping company and tracking number of your parcel. You are responsible for package collection. If the goods are returned, and you request us to resend it, there will be a charge made to your credit card. A shipping charge is also deducted from any refunds and unclaimed shipments.