Customer service

What you need to know

  1. If you want to visit our shop in person, HeritageOfScotland.com is just outside Edinburgh Castle on Lawnmarket 459-461 See it on the map.
  2. We offer a fantastic selection of Scottish kilts, tartan travel rugs, tartan scarves, official Scotland rugby shirts, musical instruments (bagpipes), Celtic and Scottish jewellery, suits of armour and a whole load of interesting gifts.
  3. You can build your entire Kilt Outfit items using the Kilt Outfit Editor.
  4. Do you know your sizes? Use our Kilt Measuring Guide or Size Conversion Tables
  5. We would love to have your photos in our Kilts or Tartan Dresses on our FB page! Click Here
  6. You can view prices in your currency, just click the conversion link near the item price! You have GBP, USD, CAD, EURO and YEN to choose.
  7. If you are looking for a tartan or clan you can use these links TARTAN LIST or CLAN LIST, which are also located at the bottom of every page.
  8. We advise you to sign up for an account when shopping on our site. After that you will be able to check your order's status and add additional comments to your orders. You will also receive an e-mail after your items have been collected and shipped.
  9. We also advise you to subscribe to our newsletter. Be up to date with all promotions, discounts and news!
  10. Everyday something is happening here - check what special offers are here for you today! - go to SPECIAL OFFERS.
  11. Check out our newest products HERE .
  12. Could not find what you were looking for? We are adding products to our shop all the time. If you didn't find what you were looking for, please contact us and there is a good chance that we have it and that we can send it to you!
  13. Looking for a Wishlist? If you are here because someone has given you his wishlist code, go to his/her wishlist.
  14. Need an exchange? Please be aware that we do not refund or exchange made to measure items such as custom kilts, skirts, etc. If you need help determining your correct size for one of these items please see the measurement guides mentioned above or seek out our help . Remember that we list UK sizes in our product options. For other items you can return them to us at the address below. It is very important that you include a brief note with your return. In the note please mention your ORDER NUMBER, why you are returning the product, and what you need done. If there was no mistake made on our part, there will be a 8.50 £ postage charge to mail out your exchange product, charged to the card you used to place the order. When asking for a different size, color, etc., please check our website first to make sure the product does indeed come in the new configuration.

    Here is the address for the returns:

    Returns Department
    Heritage of Scotland
    234 242 High St.
    Kirkcaldy
    Scotland
    KY1 1JT

    VAT no.: 356123077
  15. Shipping Concerns: When your order is shipped you will receive an email with the name of the shipping company, and the tracking number of your parcel. It is your responsibility to make sure you take delivery of the parcel. In the event that the goods are returned to us by the courier, there will be a charge to resend them. A shipping charge is also deducted from any refunds of returned unclaimed shipments. Here are the websites of couriers we use:

    Royal Mail: http://www.royalmail.com
    UK Mail: http://www.ukmail.biz/
    US Postal Service (for tracking royal mail shipments to the US): http://www.usps.com
    UPS : http://www.ups.com/