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Dispatch time



Dispatch time for our items depends on which type of product you have ordered. In our online shop, our products are categorised as made to measure, supplied to order and in stock products.

Made to measure products
Our made to measure Scottish items are made here in Scotland with the best quality materials. These high quality products are handmade and require time to produce. If you would like to buy a made to order product, please note it can take up to 7 weeks for these to be ready to dispatch.

Supplied to order products
Although we hold many of our products in stock and available for immediate dispatch, some of them come directly from our suppliers here in Scotland and the rest of the UK. We call them supplied to order items and we need up to 4 weeks to dispatch them to you. This time is required to provide the best possible service and ensure that you will get only the highest quality products.

In stock products
Lots of our products are held in stock by us. These products are available for immediate dispatch. We only need 2 working days to get them packed and on their way to you.

If you are not sure what the estimated dispatch time is for your products, you can always check this on our website. Information about dispatch times are available:

  1. On each product page

  2. Example of made to measure product:
    made-to-measure

    Example of supplied to order product:
    supplied-to-order

    Example of in stock product:
    instocks


  3. At checkout (order summary)

  4. At the checkout step you can check the estimated dispatch time for your whole order. This time is determined by the product with the longest dispatch time. However, we can split your order and send in stock items to you much soone, if you select this option at checkout.
    order_summary


  5. In the email which confirms your order

The same as in the checkout step; in the email that confirms your order, you can find the estimated dispatch time for your whole order.
email_summary